Defective devices
If a device stops working within 7 days of purchase because of a defect, bring it back to the store where you bought it with the receipt. Staff will test it and, if it is defective, exchange it for the same item or a comparable one.
Damage from drops, water, wrong chargers, or use with the wrong coil or liquid is not a defect.
Coils and pods
Coils and pods are consumable parts. If a coil or pod is faulty out of the pack, tell staff before you leave the store or within 24 hours with the receipt. Our staff will test it with you.
E-liquid
For health and safety reasons, opened e-liquid cannot be returned. Unopened, sealed e-liquid may be exchanged within 7 days with a receipt.
Test before you leave
We recommend testing a new device or disposable at the counter before you leave. Our staff are happy to do this with you.
Receipts
Keep your receipt. We may need it to look up your purchase.